NEWRIDE LIMITED (www.ismokeking.co.uk) Warranty
Warranty were last updated on January 30th, 2017.
All warranties, representations, guarantees, conditions and terms other than those expressly set out herein whether express or implied by statute, common law, trade usage or otherwise, and whether written or oral in respect of the www.ismokeking.com website, the product and the delivery of your order are hereby expressly excluded to the fullest extent permissible by law.
iSmokeKing products are warranted in the event of defects in the workmanship or materials.
Warranty strictly covers the original product only under the following terms:
3.1. USB charger, USB car charger, UK wall charger, EU wall charger, US wall charger are warranted for a period of twelve calendar months from the date of payment and may be repaired or replaced at our discretion up to a maximum of once.
3.2. Batteries are consumable items and are warranted for thirty calendar days from the date of payment. Batteries are manufactured to the highest standard, but may fail or degrade over a period of time, especially if used incorrectly. The expected lifespan of an electronic cigarette battery is around 2-4 months or with at least 150 charge cycles, depending on usage. Regular replacement of batteries is recommended for best usage results. Replacement batteries may be purchased from www.ismokeking.co.uk.
Warranty does not apply to defects resulting from misuse, improper or inadequate maintenance, improper charging or use of alternative charging adaptors, or unauthorized modifications including the use of e-liquid substances.
Refills are consumable products not covered under warranty due to the consumable nature of the product, and for health and hygiene purposes.
Warranties will also be void if items have not be used within their given usage instructions, and without due care.
Should you wish to return an item due to fault or defect, you must contact our Customer Team Support firstname.lastname@example.org as soon as the fault is found. Failure to do so or continuing use of an item that is known to be faulty will void your right to a replacement.
All exchanges and replacements require a complete Returned Merchandise Authorisation form (RMA) unless stated. Returns must be received within fourteen calendar days of the submission of your RMA form. Failure to return items within this period will void your right to exchanges and returns in any future instances. To see specific rules regarding returns please see our Returns Policy.
www.ismokeking.co.uk reserves the right to refuse any exchange request that does not substantially meet our requirements or terms and conditions.
Warranties are only applicable to products purchased on www.ismokeking.co.uk. Any product purchased at other locations or websites are not covered by any warranty.
Our contact details are as follows:
From within the UK: 017060531742